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10 Boilerplate Phrases That Kill Resumes

Posted by Thomas Krengel on 07/10/09

The 2009 job market is very different from job markets of the past. If you haven't job-hunted in a while, the changes in the landscape can throw you for a loop.

One of the biggest changes is the shift in what constitutes a strong resume. Years ago, we could dig into the Resume Boilerplate grab-bag and pull out a phrase to fill out a sentence or bullet point on our resume. Everybody used the same boilerplate phrases, so we knew we couldn't go wrong choosing one of them -- or many -- to throw into your resume.

Things have changed. Stodgy boilerplate phrases in your resume today mark you as uncreative and "vocabulary challenged." You can make your resume more compelling and human-sounding by rooting out and replacing the boring corporate-speak phrases that litter it, and replacing them with human language -- things that people like you or I would actually say.

Here are the worst 10 boilerplate phrases -- the ones to seek out and destroy in your resume as soon as possible:

  • Results-oriented professional
  • Cross-functional teams
  • More than [x] years of progressively responsible experience
  • Superior (or excellent) communication skills
  • Strong work ethic
  • Met or exceeded expectations
  • Proven track record of success
  • Works well with all levels of staff
  • Team player
  • Bottom-line orientation

You can do better. What about adding a human voice to your resume? Here's an example:

"I'm a Marketing Researcher who's driven by curiosity about why people buy what they do. At XYZ Industries, I used consumer surveys and online-forum analysis to uncover the reasons why consumers chose our competitors over us; our sales grew twenty percent over the next six months as a result. I'm equally at home on sales calls or analyzing data in seclusion, and up to speed on traditional and new-millennium research tools and approaches. I'm fanatical about understanding our marketplace better every day, week and month -- and have helped my employers' brands grow dramatically as a result."

You don't have to write resumes that sound like robots wrote them. A human-voiced resume is the new black -- try it!

Liz Ryan is a 25-year HR veteran, former Fortune 500 VP and an internationally recognized expert on careers and the new millennium workplace. Contact Liz at liz@asklizryan.com or join the Ask Liz Ryan online community at www.asklizryan/group.
The opinions expressed in this column are solely the author's.

How To Avoid Hiring Blunders

Posted by Thomas Krengel on 06/26/09

This is a Guest Blog by Paul Hemp of the Harvard Business Review

Hiring people? Who has time to think about that these days, when most organizations are trying to figure out who to lay off and how to do it humanely?

The Harvard Business Review says you're making a mistake if you don't carve out time to plot your hiring strategy, according to Claudio Fernández-Aráoz, a senior executive at the search firm Egon Zehnder International and the co-author--with Harvard Business School professors Boris Groysberg and Nitin Nohria--of an article in the May issue of Harvard Business Review, "The Definitive Guide to Recruiting in Good Times and Bad."

Although few companies are adding--or even replacing--people now, hiring will become a key source of competitive advantage as soon as the first signs of recovery appear on the horizon, says Fernández-Aráoz, who also is the author of the recently published book Great People Decisions.

In the current HarvardBusiness Ideacast, Fernández-Aráoz catalogs some of the mistakes people make when hiring and offers advice on avoiding them. One of the biggest errors is assuming that the worst thing that can happen is hiring someone who turns out to be a disaster. A potentially greater mistake: not hiring someone who would have been a star performer.

After you listen to the IdeaCast, you can also take Recruiting Practices Self-Assessment, a "painless, 21-question" quiz, developed by the authors, to see how your hiring practices stack up overall and in seven distinct sub-categories.

Before hiring you, Bozeman, Montana wants to know: "What are you doing?"

Posted by Thomas Krengel on 06/22/09

(CBS) If you're planning to apply for a job with the city of Bozeman, Montana, be prepared to hand over much more than your references and résumé.

The Rocky Mountain city instructs all job applicants to divulge their usernames and passwords for "any Internet-based chat rooms, social clubs or forums, to include, but not limited to: Facebook, Google, Yahoo, YouTube.com, MySpace, etc."

"Before we offer people employment in a public trust position we have a responsibility to do a thorough background check," Chuck Winn, Bozeman's assistant city manager, told CBSNews.com in an interview on Thursday. "This is just a component of a thorough background check."

"Shame on us if there was information out there available about a person who applied for a job who was a child molester or had some sort of information out there on the Internet that kind of showed those propensities and we didn't look for it, we didn't ask, and we hired that person," Winn said. "In many ways we would have let the public down."

An attorney for the Electronic Frontier Foundation, a digital rights group based in San Francisco, questioned Bozeman's choice to ask for usernames and passwords. "I think its indefensibly invasive and likely illegal as a violation of the First Amendment rights of job applicants," said Kevin Bankston, an EFF attorney. "Essentially they're conditioning your application for employment on your waiving your First Amendment rights ... and risking the security of your information by requiring you to share your password with them... Where does it stop? How about a photocopy of your diary?"

Interesting huh? Naturally we don't want criminals or deviants of any kind employed by our municipalities and give those offenders access to areas where they could potentially cause us a great deal of harm. And of course we are all proponents of throrough background checking and pre-hiring due diligence before offering anyone a position. That has always been good procedure and will continue to be.

But what do you think? Is the City of Bozeman entitled to do whatever their leadership deems necessary to ensure good hires or are they actually treading on applicants' First Amendment Rights in their zeal to weed out any undesirable applicants and actually doing more harm to the City in the long run?

Extreme Truck Stops

Posted by Thomas Krengel on 06/19/09

World's largest truck stop, best food, gaming, lots of chrome and all kinds of 'toys' for your truck ... you're going to want to keep this list handy as you travel across America!

Iowa 80 Truck Stop
Walcott, Iowa
Dubbed "The World's Biggest Truck Stop," Iowa 80 parks 800 trucks and has 15 fuel stations and 450 employees to manage the 5,000 visitors that come through the truck stop each day. Iowa 80 is the home away from home for the truckers, boasting a 50-foot salad bar, 24 private showers, two game rooms at the Driver's Den Lounge, a business center, a 60-seat movie theater and a barbershop. What's not to love?

Seven Feathers Truck and Travel Center
Canyonville, Oregon
Seven Feathers Truck and Travel Center houses a 22,000-square-foot convention center and the adjacent 147-room Seven Feathers Hotel and Casino Resort, featuring 1,300 slot machines, table games, poker and bingo. For truckers with a late check-in, the 24-hour Cow Creek Restaurant is ready to serve.

75 Chrome Shop
Wildwood, Florida
A family-owned business for more than 13 years, 75 Chrome Shop is a wonderland for trucking "toys." Where else can truckers relax, take a shower, do their laundry and trick-out their trucks? Open 8 a.m. to midnight, shoppers can collect colorful truck grilles, horns, light, CB radios and more.

Billy Bob's Texas
Fort Worth, Texas
Also known as "honky-tonk" heaven, Billy Bob's Texas truck stop has been serving truckers for 27 years. Customers come from all over the U.S. to relax and have a few cold ones. Since its opening, Billy Bob's has served over 29.7 million beers!

Lee Hi Travel Plaza
Lexington, Virginia
Said to be the place truckers will rearrange their schedules for, Lee Hi Travel Plaza boasts 4,000 square feet, dedicated to its three restaurants -- Tin Toy Café, Pedal Car Diner and the Railroad Dining Room.

South of the Border Truck Stop
Border of North and South Carolina
Spreading over 350 acres of land, "South of The Border" is open 24 hours a day, 365 days a year. It's a combination truck stop, rest stop, Mexican-themed amusement park and boutique mall. If a full day at this rest stop has you wishing you could stay longer, check into the 300-room, South of the Border Inn.

Trapper's Kettle
Belfield, North Dakota
This rustic-themed truck stop has a variety of bow-hunted animals for sale, motel rooms for rent and stables where you can house your horse for the night.

Foghat, Carly Simon, Aretha Franklin, and The Beatles Can Improve Your Twitter Experience

Posted by Thomas Krengel on 06/16/09

Twitter is being discussed everywhere today it seems. New users are joining Twitter in droves. Many of these new Twitter users are convinced that getting as many followers as possible, as quickly as possible if of utmost importance. As you may have surmised by now, I don't agree with that point of view. Conversely if you really want Twitter to work for you, you’ll take a step back and follow some simple guidelines.

Slow Ride
Unless you are Oprah or Ashton or Usher, and you just joined Twitter a week ago and you already follow dozens of people. you may doing it wrong. Slow down. Twitter is not a race, and following hundreds of people is meaningless unless your goal is simply to amass a huge list of people you follow. Community-building takes time and patience. Follow people based on their interests. Talk to them. See who they talk to and if you're so moved, follow those people. Be patient. By being more selective about who you follow, you will create a stronger network around yourself, and that is the key to building brand loyalty.

Respect
Did you read a great blog post today? Give the writer a mention on Twitter. Did someone in your Twitter stream write something amusing? Re-tweet it. Did a fellow Twitterer help you out with a project or question? Thank them by name in your Twitter stream. Be generous with giving praise to others and crediting someone else for a great link. The internet culture celebrates sharing, collaboration, and mutual respect. You are a truly good netizen for pointing out the strengths of others.

You’re So Vain
Twitter is not your own personal soapbox or advertising space. It is a place where people congregate, collaborate, and share ideas. If all you are doing is pushing your own agenda, that list of followers you worked so hard to build will quickly begin to drift away. You might not realize they’ve left your stream but believe it, they’re not listening any more.

There’s nothing wrong with mentioning your brand, or your company, or even your personal agenda, but be balanced. What are you reading about? Did you learn something new worth tweeting about today? Can you recommend a great read? Be human, be interesting, and be friendly. You don’t have to sell yourself or your product with every tweet. You don’t even have to do it every day. If people like you, if they find you interesting, intelligent, creative, or even controversial at times, they’ll find out who you are and what you have to offer.

Help!
Read your Twitter stream. Pay attention to what people are saying. Offer help, encouragement, advice, and your expertise whenever possible. Make time every day to contribute to the Twitter community. Offer up some good links, funny Tweets, responses to requests for help, whatever it might be. Participate. Leave the site better than you found it!


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